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Aspire Servicing Center, the loan servicing area for Aspire Resources Inc., is looking for a loan counselor to help customers by answering their questions and providing information and options to customers regarding their student loans. The position has a flexible hybrid work schedule with at least one in-office day per week required.
Aspire Resources Inc. is wholly owned by Iowa Student Loan Liquidity Corporation. We are all about success — students looking for funding, borrowers needing assistance repaying loans and consumers navigating the student loan landscape. That success starts with you.
As an employee at ISL:
- You will receive in-house training, mentoring and opportunities for advancement.
- You will be empowered to share your ideas and creativity.
- You will earn a competitive wage with excellent workplace benefits.
- You will enjoy a casual workplace with opportunities for fun and team-building.
Job Responsibilities
The qualified candidate will:
- Provide excellent customer service on both inbound and outbound telephone calls regarding student loans.
- Research customer questions and accounts and provide accurate information to callers.
- Learn and utilize the loan servicing computer system.
- Update computer system with accurate notes during/after every communication.
- Perform other tasks and duties as assigned.
Competencies
The qualified candidate will:
- Have a positive mental attitude.
- Have outstanding oral communication skills and a strong work ethic.
- Be detail-oriented with good time management skills.
- Possess excellent phone etiquette.
- Be proficient in general PC skills including Windows-based programs and typing.
Qualifications
The qualified candidate must have:
- A minimum of a high school diploma or equivalent. Associate degree or higher preferred.
- A minimum of one year of customer service experience.
- Keyboarding of 25 WPM.
- Excellent attendance and punctuality.
Physical Activities/Working Conditions
The position requires the employee to:
- Sit full-time or use an adjustable sit-stand desk.
- Use office equipment including personal computer, keyboard and mouse.
- Frequently interact with others in person, over the phone and via email.
At least one in-office workday is required each week.
To apply for this position, please complete the employment application (PDF) and send it with a cover letter and resume to recruitment@aspireresourcesinc.com
Aspire Resources Inc. is an equal opportunity/affirmative action employer. As a certified contractor with the State of Minnesota, Aspire Resources Inc. complies with Minnesota Human Rights Act ยง363A and will take affirmative action to employ and advance in employment qualified people of color, Indigenous people, women and people with disabilities. All qualified applicants will receive consideration for employment without any regard to race, color, creed, religion, national origin, sex, disability, sexual orientation, gender identity, age, marital status, familial status, veteran status, status with regard to public assistance or any other characteristic protected by law.
