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Aspire Servicing Center, the loan servicing area for ISL Education Lending, is looking for a loan counselor to answer inbound calls from and make outbound calls to customers regarding student loan accounts. Loan counselors strive to provide exceptional customer service as they research accounts to accurately and completely answer customer questions.
ISL Education Lending is the name under which Iowa Student Loan does business. We are all about success — students looking for funding, borrowers needing assistance repaying loans and consumers navigating the student loan landscape. That success starts with you.
As an employee:
- You will receive in-house training, mentoring and opportunities for advancement.
- You will be empowered to share your ideas and creativity.
- You will earn a competitive wage with excellent workplace benefits.
- You will enjoy a casual workplace with opportunities for fun and team-building.
Job Responsibilities
The qualified candidate will:
- Learn student loan information.
- Take and pass quizzes throughout the training process.
- Attain proficiency in navigating the loan servicing systems.
- Receive and make telephone calls regarding Federal Family Education Loan Program and private student loans.
- Research accounts and provide information to customers.
- Help customers make payment arrangements on delinquent accounts.
- Demonstrate outstanding phone communication skills.
- Update computer systems quickly and accurately.
- Perform other tasks and duties as assigned.
Competencies
The qualified candidate will have:
- Have a positive mental attitude.
- Have outstanding oral communication skills and a strong work ethic.
- Be detail-oriented and focused with good time management skills.
- Possess excellent phone etiquette.
- Be proficient in general PC skills including Windows-based programs and typing.
Qualifications
The qualified candidate must have:
- A minimum of a high school diploma or equivalent. Associate degree or higher preferred.
- A minimum of one year of customer service experience.
- Keyboarding of 25+ WPM.
- Excellent attendance and punctuality.
Physical Activities/Working Conditions
The position requires the employee to:
- Sit full-time.
- Remain logged in to the phone system for the entire shift, minus breaks and lunch.
- Use office equipment including personal computer, keyboard and mouse.
- Frequently interact with others in person, over the phone and via email.
To apply for this position, please complete the employment application (PDF) and send it with a cover letter and resume to recruitment@aspireresourcesinc.com
Iowa Student Loan is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.
