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Iowa Student Loan is looking for an IT support professional to perform infrastructure, hardware, application and customer support; provide high systems availability and performance monitoring, proactive alerting and risk mitigation, problem diagnosis and resolution, documentation, analysis and planning to reduce disruptions to daily operations; and provide efficiency to routine tasks through automation.
We are all about success — students looking for funding, borrowers needing assistance repaying loans and consumers navigating the student loan landscape. That success starts with you.
As an employee at Iowa Student Loan:
- You will receive in-house training, mentoring and opportunities for advancement.
- You will be empowered to share your ideas and creativity.
- You will earn a competitive wage with excellent workplace benefits.
- You will enjoy a casual workplace with opportunities for fun and team-building.
Job Responsibilities
The qualified candidate will:
- Support and maintain computing platform and environments.
- Implement and manage system and application monitoring tools, monitoring software and wellness check scripts.
- Work with a team on automation strategies for routine management and deployment items.
- Document process and procedures.
- Utilize log data, monitoring tools and system administration tools to diagnose system hardware and software problems, repair and reconfigure or replace defective system components as indicated.
- Perform system monitoring and analysis on assigned systems to discover risks and inadequacies and provide recommendations on the need for expansion, enhancement or revision.
- Perform ongoing system vulnerability resolution through patch management and configuration.
- Encourage automation by leveraging PowerShell and other scripting languages.
Competencies
The qualified candidate will:
- Attention to detail.
- Strong written and verbal communication skills.
- Proven, strong problem-solving and analytical skills.
- The willingness and ability to keep up with changing technologies.
- The ability to communicate effectively at various technical levels.
- The ability to work independently and on a team.
- The ability to successfully collaborate with other working styles.
Qualifications
The qualified candidate must have:
- An associate degree in computer science or equivalent related field or two years' work experience in computer systems and systems application support.
- Experience with enterprise computer, storage hardware and mobile platforms.
- Excellent working knowledge of Active Directory and Group Policy.
- Working experience in Virtualization (VMWare), Windows and Linus Management.
- Experience in patch and configuration management (Shavlik/RH Satellite).
- Experience with scripting, automation and orchestration (PowerShell, Python, Ansible).
- The ability to perform on-call, weekend and night work to perform upgrades, patches and general support.
Physical Activities/Working Conditions
The position requires the employee to:
- Sit frequently.
- Use office equipment including a personal computer, keyboard and mouse.
- Interact frequently with others in person, over the phone, and via email and other devices.
- Occasionally lift up to 50 pounds.
- Occasionally work variable hours as required.
To apply for this position, please complete the employment application (PDF) and send it with a cover letter and resume to itrecruitment@studentloan.org
Iowa Student Loan is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.
