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Aspire Servicing Center, the loan servicing area for Aspire Resources Inc., is looking for a payment processing supervisor to coordinate workflow, perform quality assurance, hire and train staff, and collect, compile and analyze statistics for payment processing. The supervisor will provide frontline support for employee questions and administer performance appraisals.
Aspire Resources Inc. is wholly owned by Iowa Student Loan Liquidity Corporation. We are all about success — students looking for funding, borrowers needing assistance repaying loans and consumers navigating the student loan landscape. That success starts with you.
As an employee at ISL:
- You will receive in-house training, mentoring and opportunities for advancement.
- You will be empowered to share your ideas and creativity.
- You will earn a competitive wage with excellent workplace benefits.
- You will enjoy a casual workplace with opportunities for fun and team-building.
Job Responsibilities
The qualified candidate will:
- Coordinate workflow for payment processing. This includes validation that all daily activities are completed accurately and according to schedule utilizing the servicing system queues and other means.
- Complete quality assurance reviews of work daily.
- Collect, compile and analyze statistices, including running queries from systems and reviewing employee time tracking. Also included is recognizing problem areas and developing and implementing solutions.
- Provide frontline support for employee questions to avoid delays in completion of departmental work.
- Interview and hire staff to ensure adequate staffing to achieve departmental goals.
- Train staff and update procedures. Continually review procedures for accuracy and improvements. Monitor employees to be sure procedures are followed.
- Administer employee performance appraisals.
- Provide support to projects and application development impacting payment processing processes and systems.
Competencies
The qualified candidate will:
- Be detail-oriented and focused.
- Have prioritization, organization and computer skills.
- Be comfortable meeting deadlines, following directions and making decisions.
Qualifications
The qualified candidate must have:
- A minimum of a bachelor's degree or equivalent work experience.
- Experience in automated and manual remittance processing.
Knowledge of electronic payment methods is a plus and prior supervisory experience is preferred.
Physical Activities/Working Conditions
The position requires the employee to:
- Sit frequently.
- Use office equipment including personal computer, keyboard and mouse.
- Frequently interact with others in person, over the phone and via email and other devices.
- Occasionally work variable hours.
To apply for this position, please complete the employment application (PDF) and send it with a cover letter and resume to recruitment@aspireresourcesinc.com
Aspire Resources Inc. is an equal opportunity/affirmative action employer. As a certified contractor with the State of Minnesota, Aspire Resources Inc. complies with Minnesota Human Rights Act §363A and will take affirmative action to employ and advance in employment qualified people of color, Indigenous people, women and people with disabilities. All qualified applicants will receive consideration for employment without any regard to race, color, creed, religion, national origin, sex, disability, sexual orientation, gender identity, age, marital status, familial status, veteran status, status with regard to public assistance or any other characteristic protected by law.