Careers

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ISL Education Lending is looking for a business analyst that is a self-starter to write requirements and coordinate team tasks through development and deployment of new or updated business applications.

ISL Education Lending is the name under which Iowa Student Loan does business. We are all about success — students looking for funding, borrowers needing assistance repaying loans and consumers navigating the student loan landscape. That success starts with you.

As an employee:

• You will receive in-house training, mentoring and opportunities for advancement.
• You will be empowered to share your ideas and creativity.
• You will earn a competitive wage with excellent workplace benefits.
• You will enjoy a casual workplace with opportunities for fun and team-building.

Job Responsibilities

The qualified candidate will:

• Develop business and technical requirements through collaboration with various stakeholders and analysis of data, regulations, contracts, systems and processes.
• Communicate with stakeholders and the development/deployment team via meetings, emails, test plans, business requirements and other project documents to facilitate definition, creation, validation and release of the software or project.
• Plan, monitor and lead a project to completion while ensuring business needs and timelines are achieved.
• Create project scope documents to outline project needs including tasks, process flows, data flows, impact statements and system changes to meet strategic initiatives.
• Deliver products to production with a well-thought-out and validated plan designed to limit move and production issues.
• Ensure requirements are met through scenario development and test plans including manual and automated tests.
• Report to the Product Development Director and update him or her on the project status, implementation and the team’s ability to meet the project’s success criteria.
• Verify that validation artifacts and other software development process controls are produced/validated and retained in the proper repositories or project tracking software.
• Perform second tier support, in collaboration with software development teams, when issues are escalated by the business units and first tier support.
• Demonstrate flexibility and adaptability through an ability to learn new systems and processes, and through interaction with many different technical and business units.
• Advance department processes through promotion of change and efficiencies.
• Complete analysis and project management tasks on non-software projects as needed.

Competencies

The qualified candidate will have:

• Have a strong analytical mind to critically and quickly evaluate information from multiple sources, reconcile conflicting information and translate high-level information into details.
• Think creatively to effectively and efficiently identify requirements to solve complex problems.
• Express ideas clearly and accurately via written and verbal communications as appropriate for the target audience.
• Have strong technical aptitude and organizational skills to manage multiple tasks and deadlines.
• Be comfortable working within a project team environment as well as independently.

Qualifications

The qualified candidate must have:

• Technical or business bachelor's degree or equivalent years of education and work experience.
• Working knowledge of software development life cycles and/or strong knowledge of ISL Education Lending clients and customers or business processes.

Physical Activities/Working Conditions

The position requires the employee to:

• Sit frequently.
• Use office equipment including personal computer, keyboard and mouse.
• Interact frequently with others in person, over the phone, and via email and other devices.
• Occasionally work variable hours required to meet deadlines.

To apply for this position, please complete the employment application (PDF) and send it with a cover letter and resume to itrecruitment@studentloan.org

Iowa Student Loan is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

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Aspire Servicing Center, the loan servicing area for ISL Education Lending, is looking for a loan counselor to answer inbound calls from and make outbound calls to customers regarding student loan accounts. Loan counselors strive to provide exceptional customer service as they research accounts to accurately and completely answer customer questions.

ISL Education Lending is the name under which Iowa Student Loan Liquidity Corporation does business. We are all about success — students looking for funding, borrowers needing assistance repaying loans and consumers navigating the student loan landscape. That success starts with you.

As an employee at Iowa Student Loan:

• You will receive in-house training, mentoring and opportunities for advancement.
• You will be empowered to share your ideas and creativity.
• You will earn a competitive wage with excellent workplace benefits.
• You will enjoy a casual workplace with opportunities for fun and team-building.

Benefits for Call Center Staff

Learn more about the great benefits offered to our call center staff. (PDF)

Job Responsibilities

The qualified candidate will:

• Learn student loan information.
• Take and pass quizzes throughout the training process.
• Attain proficiency in navigating the loan servicing systems.
• Receive and make telephone calls regarding Federal Family Education Loan Program and private student loans.
• Research accounts and provide information to customers.
• Help customers make payment arrangements on delinquent accounts.
• Demonstrate outstanding phone communication skills.
• Update computer systems quickly and accurately.
• Perform other tasks and duties as assigned.

Competencies

The qualified candidate will have:

• Have a positive mental attitude.
• Have outstanding oral communication skills and a strong work ethic.
• Be detail-oriented and focused with good time management skills.
• Possess excellent phone etiquette.
• Be proficient in general PC skills including Windows-based programs and typing.

Qualifications

The qualified candidate must have:

• A minimum of a high school diploma or equivalent. Associate degree or higher preferred.
• A minimum of one year of customer service experience.
• Keyboarding of 25+ WPM.
• Excellent attendance and punctuality.

Physical Activities/Working Conditions

The position requires the employee to:

• Sit full-time.
• Remain logged in to the phone system for the entire shift, minus breaks and lunch.
• Use office equipment including personal computer, keyboard and mouse.
• Frequently interact with others in person, over the phone and via email.

To apply for this position, please complete the employment application (PDF) and send it with a cover letter and resume to recruitment@aspireresourcesinc.com

Iowa Student Loan is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

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Aspire Servicing Center, the loan servicing area for ISL Education Lending, is looking for a customer service representative to underwrite private loan applications using established underwriting criteria.

ISL Education Lending is the name under which Iowa Student Loan Liquidity Corporation does business. We are all about success — students looking for funding, borrowers needing assistance repaying loans and consumers navigating the student loan landscape. That success starts with you.

As an employee at Iowa Student Loan:

• You will receive in-house training, mentoring and opportunities for advancement.
• You will be empowered to share your ideas and creativity.
• You will earn a competitive wage with excellent workplace benefits.
• You will enjoy a casual workplace with opportunities for fun and team-building.

Job Responsibilities

The qualified candidate will:

• Inspect loan applications and supporting income documentation.
• Underwrite private loan applications.
• Analyze credit reports.
• Process applicant correspondence and respond to email requests.
• Take incoming telephone calls and make outgoing telephone calls to applicants.
• Assist applicants by troubleshooting online application issues.
• Process guarantor repurchase and onboarding/conversions of loans.
• Perform other duties as assigned.

Competencies

The qualified candidate will:

• Have outstanding oral and written communication skills.
• Be detail-oriented with the ability to work with minimal supervision.
• Be task-oriented and a dependable team player.

Qualifications

The qualified candidate must have:

• A minimum of a high school diploma or equivalent. Associate degree or higher preferred.
• One year of customer service experience preferred.
• Keyboarding of 30+ WPM.
• Proficiency in general PC skills, including Windows-based programs and typing.

Experience reviewing tax forms is helpful.

Physical Activities/Working Conditions

The position requires the employee to:

• Sit frequently.
• Use office equipment including personal computer, keyboard and mouse.
• Frequently interact with others in person, over the phone and via email and other devices.
• Occasionally work variable hours, including expanded hours during the peak season July through September.

To apply for this position, please complete the employment application (PDF) and send it with a cover letter and resume to recruitment@aspireresourcesinc.com

Iowa Student Loan is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

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Aspire Servicing Center, the loan servicing area for ISL Education Lending, is looking for a skip trace specialist to assist with servicing and reviewing loan accounts in compliance with regulations and departmental procedures.

ISL Education Lending is the name under which Iowa Student Loan Liquidity Corporation does business. We are all about success — students looking for funding, borrowers needing assistance repaying loans and consumers navigating the student loan landscape. That success starts with you.

As an employee at Iowa Student Loan:

• You will receive in-house training, mentoring and opportunities for advancement.
• You will be empowered to share your ideas and creativity.
• You will earn a competitive wage with excellent workplace benefits.
• You will enjoy a casual workplace with opportunities for fun and team-building.

Job Responsibilities

The qualified candidate will:

• Review loans for skip-tracing due diligence in compliance with federal regulations and departmental procedures.
• Complete exhaustive skip-tracing efforts in accordance with appropriate procedures, including:
  • Attempting to contact references, lenders, schools and all other entities to obtain information.
  • Performing directory assistance services to obtain valid telephone information.
  • Obtaining and verifying current telephone number and address information.
  • Reviewing loan documents and account to locate and call all entities on file.
  • Performing commercial skip-tracing activities.
• Complete credit verifications and disputes, which includes receiving inbounds calls from consumers and lenders.
• Review loan credit history, and verify or amend credit as determined by company guidelines.
• Place skip-tracing calls using an auto dialer.
• Receive inbound calls from references and other third-party entities.
• Perform other duties as assigned.

Competencies

The qualified candidate will:

• Have excellent telephone etiquette.
• Be detail-oriented and focused with the ability to work with minimal supervision.
• Have good communication and computer skills.

Qualifications

The qualified candidate must have:

• A minimum of a high school diploma or equivalent.
• Proficiency in general PC skills, especially in using Microsoft Excel.

Physical Activities/Working Conditions

The position requires the employee to:

• Sit frequently.
• Use office equipment including personal computer, keyboard and mouse.
• Frequently interact with others in person, over the phone and via email and other devices.
• Occasionally work variable hours.

To apply for this position, please complete the employment application (PDF) and send it with a cover letter and resume to recruitment@aspireresourcesinc.com

Iowa Student Loan is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

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Iowa Student Loan Liquidity Corporation is looking for a software developer to develop software, code applications and fully participate in an agile development environment. This position is a remote opportunity for Iowa residents.

ISL Education Lending is the name under which Iowa Student Loan Liquidity Corporation does business. We are all about success — students looking for funding, borrowers needing assistance repaying loans and consumers navigating the student loan landscape. That success starts with you.

As an employee at ISL:

• You will receive in-house training, mentoring and opportunities for advancement.
• You will be empowered to share your ideas and creativity.
• You will earn a competitive wage with excellent workplace benefits.
• You will enjoy a casual workplace with opportunities for fun and team-building.

Job Responsibilities

The qualified candidate will:

• Work in a team setting to code high business value applications and.
  • Utilize industry standard tools, including IDE (IntelliJ IDEA), source control (GIT), automated build tools (Maven) and Automated Testing Tools (Cypress, Selenium, Spock, JUnit, FitNesse, Mockito and others).
  • Develop using a modern technology stack, including HTML, CSS, JavaScript, JQuery, Bootstrap, JVM Languages (Groovy, Java and Scala), Spring Boot, Hibernate, Java Message Service (JMS), Tomcat and SQL Server.
  • Follow agile development techniques, including test-driven development (TDD), continuous integration (CI), focus on feedback and more.
• Collaborate with business analysts, quality assurance testers, database administrators, subject matter experts and others to develop best of breed solutions. In addition, the qualified candidate will work closely with other developers to produce outstanding results.
• Participate in many aspects of the software development lifecycle including problem analysis and project estimation as well as designing systems and coding to department standards.
• Stay current with various technologies through self-training, continuous learning and company training.

Competencies

The qualified candidate will:

• Have strong soft skills soft skills with the ability to work and communicate with fellow team members.

Qualifications

The qualified candidate must have:

• Two or more years programming experience
• At least an associate degree in Computer Science or Engineering-related discipline or equivalent work experience.
• Knowledge of SQL, HTML, CSS, JS and JVM languages preferred.
• Testing experience using automated testing frameworks.

Physical Activities/Working Conditions

The position requires the employee to:

• Sit frequently.
• Use office equipment including personal computer, keyboard and mouse.
• Frequently interact with others in person, over the phone and via email and other devices.
• Occasionally work variable hours.

To apply for this position, please complete the employment application (PDF) and send it with a cover letter and resume to itrecruitment@studentloan.org

Iowa Student Loan is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.