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Online Policies

Your privacy and security are very important to us. View the policies listed below to learn more about how we collect, use, disclose and secure information about you.

Customer Awareness Information

Iowa Student Loan will not request personal information, such as account numbers, passwords, personal identification information or other confidential customer information, by email or text messaging.

Fraudulent emails may appear as though they come from Iowa Student Loan. Do not respond to any email communications that request any type of personal or confidential information, and do not go to or select any links provided in such an email.

If Iowa Student Loan needs to contact you, it will be done in a manner that protects your personal and confidential information, and the company will clearly identify itself. Iowa Student Loan works hard to protect your confidential information.

View the Customer Privacy Notice.

See our Online Privacy Statement.

Account Access Agreement

If you have an online account review the Online Account Access Agreement Terms and Conditions.

Identity Theft and Online Fraud

Learn more about how to protect yourself from these risks and what to do if you suspect you are a victim.

Visit Iowa Student Loan's Identity Theft and Online Fraud page.

Supported Browsers

You may not be able to access certain tools or applications on this website with unsupported web browser versions. If you are not using a supported browser or experience difficulties accessing any part of the site, please upgrade your web browser.

These browser requirements help protect your personal information.

Supported browser versions include:

  • Google Chrome 45 and higher
  • Mozilla Firefox 38 and higher
  • Internet Explorer 11
  • Microsoft Edge
  • Apple Safari 7 and higher

For More Information

If you have questions about this privacy and customer awareness information, please contact:

Privacy Department
Iowa Student Loan
P.O. Box 659704
West Des Moines, IA 50265-0970
(800) 507-3814 or privacy@studentloan.org