Accessibility Statement for Iowa Student Loan Liquidity Corporation

Iowa Student Loan Liquidity Corporation d/b/a ISL Education Lending is committed to ensuring accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Contact Us

If you need assistance with completing loan applications or scholarships, scheduling interpreter services or requesting documents in an alternative format, let us know. To reach us by TTY or TDD, please leave a message at (855) 475-4889 and we will return your call. You may also dial “7-1-1” to be connected with a relay service provider and a communications assistant will help you connect with us. Note for assistance with starting or completing loan applications, please dial (800) 542-6005 or send us an email using our secure form.

Feedback

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers on our website:

  • Phone: (800) 507-3814
  • Email: privacy@studentloan.org
  • Postal address: Privacy Department P.O. Box 659704 West Des Moines, IA 50265-0970

We try to respond to your feedback within five business days

Measures to support accessibility

We take the following measures to ensure accessibility of our website:

  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. We are partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Known Accessibility Issues

We are currently working to fix the following issues (as of October 2022):

  • Certain aspects of the Articles section may only be partially compliant.
  • Videos are added with transcripts. We are currently working to provide captions for all video material.
  • We are reviewing documents such as PDF (Portable Document Format), PPT (PowerPoint), DOC (Word) and DOCX (Word) and working to make compliant.

Technical specifications

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Supported Browsers

For the best experience, we support the most current version of the following browsers: Chrome, Edge, Safari and Firefox. We recommend using those browsers on devices running publisher-supported versions of IOS, Android, Windows and Macintosh OS. We further recommend trying different browsers with the assistive technology of your choice to determine which combination works best for you.

Assessment approach

We assessed the accessibility of our website by the following approach:

  • Self-evaluation

Last Updated: December 21, 2021